Privacy Policy

Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or participate in our services, in compliance with Australian privacy laws.

Information We Collect- General

We may collect the following types of information:

Personal Information: This includes your name, email address, phone number, and any other information you provide when you register for workshops, retreats, or contact us.
Payment Information: If you make a purchase, we collect payment details necessary to process your transaction (e.g., credit card information).
Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, and the pages you visit.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our services, including processing your registrations and payments.
To communicate with you about your account, our services, and any updates or changes.
To improve our website and services based on user feedback and usage patterns.
To send you promotional materials and newsletters, if you have opted-in to receive them.

Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

With Service Providers: We may engage trusted third-party service providers to assist in delivering our services, such as venues, associated course facilitators, payment processing and email communication.
As Required by Law: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorised access, loss, or misuse. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of any inaccuracies in your personal information.
Request deletion of your personal information, subject to certain exceptions.
Withdraw your consent for us to process your personal information.

To exercise these rights, please contact us at sarah@inmymindpsychology.com.

Information We Collect- Clinical

Consultation Notes and Clinical History: We maintain detailed records of your consultation notes and clinical history, which may include:

Medical history.
Clinical findings, diagnosis, treatment plans, and progress notes.
Any correspondence related to your care, including referrals and results from investigations.

Storage and Use of Consultation Notes and Clinical History

Secure Storage: All consultation notes and clinical history are stored securely in compliance with the Australian Privacy Principles and the Privacy Act 1988. We utilise encrypted electronic systems to ensure that your information is protected against unauthorised access and breaches.
Retention Period: We retain your consultation notes and clinical history for a minimum of seven years from the last date of service, or until you reach the age of 25 if you were under 18 at the time of your last consultation. This is in accordance with Australian legal requirements for health records. You can find more information on this HERE
Purpose of Use: Your consultation notes and clinical history are used to:
- Provide ongoing care and treatment tailored to your needs.
- Ensure continuity of care, allowing other health professionals involved in your treatment to access relevant information.
- Comply with legal and regulatory obligations regarding health record keeping.

Online Sessions and Privacy

When you participate in online therapy sessions or workshops with In My Mind Psychology, we take your privacy seriously. We ensure that:

Confidentiality: All sessions are conducted in a secure environment, and we use encrypted platforms to protect your personal information and session content.
Data Storage: Any recordings or notes taken during sessions will be stored securely in compliance with Australian privacy laws. We only keep records for as long as necessary and in accordance with legal requirements.
Anonymity Options: If preferred, you may choose to remain anonymous during sessions by using a pseudonym or limiting personal information shared.
Session Security: We encourage you to use secure internet connections and private spaces for your online sessions to further protect your privacy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.